3881 Wabash Ave
Springfield, IL 62711
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Golf GTIYEAR:2024
I chipped windshield 3 days before my appointment for an oil change, tried to get the dealership to replace while they had it, they informed me that they don't replace windshields. Not the end of the world but when they did my oil change, they stated my windshield was in perfect condition, due to it having a deep chip and a long crack, approximately 7 inches. I dont trust that anything they checked was proper.
TYPE:ServiceMODEL:AtlasYEAR:2024
Friendly and knowledgeable staff.
TYPE:ServiceMODEL:TiguanYEAR:2020
TYPE:ServiceMODEL:AtlasYEAR:2019
The whole crew at Green VW was absolutely awesome. Each person I came in contact with was as super friendly. Special kudos go out to Rick Rutter for being so professional, friendly and a perfect example of how a person in customer service should treat people. He was attentive and was able to squeeze me in for the recall on my Atlas the next day. You guys rock. Thank you for a great experience. John McIntyre
TYPE:ServiceMODEL:TaosYEAR:2024
Richard was great answered every question I had clearly and concisely. He was kind and thorough.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2024
I got right in, there were willing to shuttle me wherever I need to go; though I did not need the service, it was nice to know that it was offered.
TYPE:ServiceMODEL:AtlasYEAR:2023
Called for an appt mid week, was offered a Saturday morning time. Was told by woman on phone that waiting area was under construction however I could use the available shuttle service. When I arrived Saturday morning at 8am, I was informed that shuttle was not available on Saturday but there was someone driving it around the lot. I then had to try and make arrangements for a ride, and ended up sitting in the parking lot until I could get ahold of someone to come get me. Also, the service tech smelled horribly of alcohol, as if they had been out drinking all night the night before.
TYPE:ServiceMODEL:TaosYEAR:2022
It seems like, I was given wrong information on service etc.
TYPE:ServiceMODEL:AtlasYEAR:2024