Average Score (144 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

144 Ratings

4.7 Average

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  • Lindsay W.10-11-2024

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Terry M.10-08-2024

    TYPE:ServiceMODEL:TiguanYEAR:2020

    five stars! Great customer service

  • Lucinda M.10-04-2024

    TYPE:ServiceMODEL:TiguanYEAR:2021

  • Carolyn T.10-02-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022

    We described the problem over the phone when we made the appointment. It's a two hour drive (one way) for us to have the work done. We spent 2.5 hours waiting while they verified what part we needed, but didn't have. So we had to make another trip and spend 3 hours waiting to have the part installed. The car works great, now.

  • Nyla B.09-29-2024

    TYPE:ServiceMODEL:PassatYEAR:2019

    Personnel are friendly and eager to please.

  • Sandra R.09-24-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • John H.09-23-2024

    TYPE:ServiceMODEL:PassatYEAR:2020

  • Corley L.09-22-2024

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Great staff. Quick service

  • Dana K.09-21-2024

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Excellent service and staff

  • Thomas P.09-16-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023